Office Based Grant Administrator

Job Overview

We’re looking for a highly organised and proactive administrator to join our team. This role is ideal for someone who thrives in a fast paced environment, enjoys working with people, and takes pride in delivering accurate, high quality work. You’ll play a key part in keeping daily operations running smoothly by supporting colleagues, managing information, and ensuring our customers receive an excellent experience.

Key Responsibilities

· Provide day-to-day administrative support across the office

· Use multiple internal systems and software platforms to process information and maintain accurate records

· Handle customer queries with professionalism, clarity, and a strong service mindset

· Follow established data entry processes and procedures with precision

· Collaborate closely with colleagues to support team goals and shared workloads

· Work efficiently to meet tight deadlines without compromising quality

· Assist with general office duties such as scanning, filing, and post

Core Competencies

Computer Literate

· Confident using a range of digital tools, office software, and online systems

· Able to learn new platforms quickly and adapt to process changes

Using Multiple Systems

· Comfortable navigating between several applications at once

· Ensures data is entered and maintained consistently across systems

Attention to Detail

· Spots errors, inconsistencies, and missing information

· Produces accurate work even when under time pressure

Process Accuracy

· Follows procedures step-by-step

· Maintains compliance with internal and external standards

Customer Focused

· Communicates clearly and professionally

· Understands customer needs and provides helpful, timely support

Team Player

· Works collaboratively and supports colleagues during busy periods

· Shares information openly and contributes to a positive team culture

Deadline Driven

· Manages workload effectively to meet tight timelines

· Stays calm and organised when priorities shift

Please note that this is a contact centre based role, and there may be a business requirement to be cross skilled in to other teams as deemed necessary and appropriate.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.